Shipping Policy

Q: How Do Returns And Warranty Work?

You have a 14-day return period . The watch must be unworn and in its original packaging. All models come with a 12-month warranty against manufacturing defects , and our support team is available to assist you with any service request.

Last updated: August 16, 2026

Thank you for shopping with Exclusive Man. We are committed to providing a smooth and reliable delivery experience. This policy explains how we process, ship, and deliver your order.

Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or U.S. holidays. Processing times may be slightly longer during high-demand periods, holidays, or promotional events.

Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

United States: 5 to 12 business days after processing

Delivery times are estimates, not guarantees, and may vary due to carrier delays, weather conditions, holidays, customs processing, or other circumstances outside of our control.

Shipping Delays

If we are unable to ship your order within 30 days of your purchase, we will notify you by email and offer you the choice of consenting to the delay or receiving a full refund of your order.

Shipping Rates

Shipping charges for your order are calculated and displayed at checkout before you complete your purchase. Any applicable free shipping thresholds or promotions will be shown at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24 to 72 hours for tracking information to begin updating after the tracking number is issued.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order. Exclusive Man is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, contact us as soon as possible at contact@usexclusiveman.com. We will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.

Lost, Stolen, or Delayed Packages

If your package is significantly delayed, or if tracking shows delivery but you have not received it, contact us at contact@usexclusiveman.com within 7 days so we can assist you in filing a claim and checking the status with the carrier. Exclusive Man is not responsible for delays caused by shipping carriers, customs, weather, or incorrect customer information.

Damaged Shipments

Please inspect your order upon delivery. If your item arrives damaged, contact us within 7 days with photos of the item and packaging so we can arrange a replacement or refund. See our Refund Policy for details.

Customs, Duties, and Taxes

Orders shipped outside the United States may be subject to customs fees, import duties, or taxes assessed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these charges and cannot predict their amount.

Contact

Exclusive Man
Email: contact@usexclusiveman.com
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)

@michael.s

@tyler.j

@brandon.w

@chris.evans

FAQ

Are The Watches Authentic?

Our watches are premium replicas designed to look and feel as close to the original as possible. They’re not affiliated with or made by the original brands, but every piece is selected for its quality, detailing, and overall finish. You get the same high-end look and presence, without paying the original price.

Is My Payment 100% Safe?

Yes, completely. Our store runs on Shopify Payments with full PCI DSS Level 1 compliance, the highest security standard in the industry. Your card details are never stored on our servers and every transaction is protected by 256-bit SSL encryption, the same technology used by major banks. We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Shop with total confidence.

Which Payment Methods Are Available, And Is Payment Secure?

You can pay by credit card, paypal, or other payment methods available at checkout.

All payments are processed using modern encryption technology and are completely secure.

How Do Returns And Warranty Work?

You have a 14-day return period.

The watch must be unworn and in its original packaging.

All models come with a 12-month warranty against manufacturing defects, and our support team is available to assist you with any service request.