Refund Policy

Q: How Do Returns And Warranty Work?

You have a 14-day return period . The watch must be unworn and in its original packaging. All models come with a 12-month warranty against manufacturing defects , and our support team is available to assist you with any service request.

Last updated: August 16, 2026

At Exclusive Man, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please contact us so we can help resolve the issue. This policy explains your rights and our process for returns, refunds, exchanges, and cancellations.

Return Window

We accept return requests within 14 days of the delivery date. Requests received after this window may not be eligible for a refund.

Return Conditions

To be eligible for a return, the item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags, protective films, boxes, and accessories included. Items that show signs of use, wear, damage, resizing, or alteration are not eligible for a refund.

How to Start a Return

To start a return, contact us at contact@usexclusiveman.com with your order number and the reason for your request. We will review your request and, if approved, send you return instructions and a return address. Please do not send any item back before receiving return authorization from us — unauthorized returns cannot be processed or refunded.

Refunds

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund, typically within 3 business days of receiving the item. If approved, your refund will be issued to your original payment method within 10 business days of approval. Please note that your bank or card issuer may take additional time to post the credit to your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the return shipping. Original shipping costs are non-refundable unless the return is due to an error on our part. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at contact@usexclusiveman.com. Include your order number, a description of the issue, and clear photos of the product and packaging. We will review your case and provide a replacement or a full refund, including shipping costs, at no charge to you.

Order Cancellations

You may cancel your order for a full refund within 24 hours of placing it, provided it has not yet shipped. To cancel, contact us as soon as possible at contact@usexclusiveman.com. Once an order has shipped, our standard return process applies.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, worn, or altered
Items returned without their original packaging, tags, or accessories
Items damaged after delivery through misuse or accident
Items clearly marked as final sale or clearance at the time of purchase
Gift cards
Items returned without prior return authorization

Exchanges

If you would like to exchange an item, contact us at contact@usexclusiveman.com. Exchanges are subject to product availability and follow the same 14-day window and condition requirements as returns. The fastest way to get a different item is to return the original for a refund and place a new order.

Restocking Fees

We do not charge restocking fees on approved returns.

Contact

Exclusive Man
Email: contact@usexclusiveman.com
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)

@michael.s

@tyler.j

@brandon.w

@chris.evans

FAQ

Are The Watches Authentic?

Our watches are premium replicas designed to look and feel as close to the original as possible. They’re not affiliated with or made by the original brands, but every piece is selected for its quality, detailing, and overall finish. You get the same high-end look and presence, without paying the original price.

Is My Payment 100% Safe?

Yes, completely. Our store runs on Shopify Payments with full PCI DSS Level 1 compliance, the highest security standard in the industry. Your card details are never stored on our servers and every transaction is protected by 256-bit SSL encryption, the same technology used by major banks. We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Shop with total confidence.

Which Payment Methods Are Available, And Is Payment Secure?

You can pay by credit card, paypal, or other payment methods available at checkout.

All payments are processed using modern encryption technology and are completely secure.

How Do Returns And Warranty Work?

You have a 14-day return period.

The watch must be unworn and in its original packaging.

All models come with a 12-month warranty against manufacturing defects, and our support team is available to assist you with any service request.