Privacy Policy

Q: How Do Returns And Warranty Work?

You have a 14-day return period . The watch must be unworn and in its original packaging. All models come with a 12-month warranty against manufacturing defects , and our support team is available to assist you with any service request.

Last updated: August 16, 2026

This Privacy Policy explains how Exclusive Man ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website. By using our website, you acknowledge that you have read and understood this policy.

Information We Collect

When you visit our website or place an order, we may collect the following categories of personal information:

Identifiers: name, email address, shipping address, billing address, phone number
Commercial information: order details, products purchased or viewed, transaction history
Financial information: payment card details, processed securely by our payment providers
Internet activity: device information, browser type, IP address, pages viewed, and how you interact with our site
Communications: information you provide when you contact customer support

How We Use Your Information

We use your personal information to:

Process, fulfill, and deliver your orders
Send order confirmations, shipping notifications, and tracking updates
Provide customer support and respond to your inquiries
Process returns, exchanges, and refunds
Improve our website, products, and shopping experience
Detect and prevent fraud and protect the security of our business and customers
Send marketing communications, where you have opted in
Comply with our legal obligations

Payment Information

Payment information is processed securely through our third-party payment providers, including Shopify Payments. Exclusive Man does not store your full payment card details on our systems.

How We Share Your Information

We share your personal information with trusted third-party service providers only as necessary to operate our business. These include payment processors, shipping carriers, email and marketing platforms, analytics providers, and fraud prevention services. We may also disclose information when required by law, in response to valid legal process, or to protect our rights and the safety of others.

We do not sell your personal information for money. Certain uses of advertising and analytics cookies may be considered a "sale" or "sharing" for cross-context behavioral advertising under some U.S. state privacy laws. You may opt out as described below.

Our Platform Provider

Our store is hosted on Shopify, which collects and processes personal information about your use of our site in order to provide and improve its services. To learn more about how Shopify handles your information, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Tracking

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, analyze site traffic, and support advertising. You can control cookies through your browser settings, though disabling them may affect how the site functions. If you visit our site with a Global Privacy Control (GPC) signal enabled, we treat it as a request to opt out of the sale or sharing of your personal information for that browser.

Marketing Communications

If you subscribe to our newsletter or marketing messages, we may send you promotional emails. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us. You will still receive transactional emails about your orders.

Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

Right to know or access the personal information we hold about you
Right to delete the personal information we have collected from you
Right to correct inaccurate personal information
Right to data portability — to receive a copy of your information in a portable format
Right to opt out of the sale or sharing of your personal information for targeted advertising
Right to non-discrimination — we will not deny service, charge different prices, or provide a lower quality of service because you exercised your privacy rights

To exercise any of these rights, contact us at contact@usexclusiveman.com. We will verify your identity before fulfilling your request and will respond within the timeframe required by applicable law (generally 45 days). You may designate an authorized agent to submit a request on your behalf, subject to verification.

If we deny your request, you may appeal our decision by replying to our response or contacting us at the same address.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to complete your orders, provide support, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and products are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

International Users

Our services are operated for customers in the United States. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the updated policy on this page and revise the "Last updated" date above.

Contact

Exclusive Man
Email: contact@usexclusiveman.com
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)

@michael.s

@tyler.j

@brandon.w

@chris.evans

FAQ

Are The Watches Authentic?

Our watches are premium replicas designed to look and feel as close to the original as possible. They’re not affiliated with or made by the original brands, but every piece is selected for its quality, detailing, and overall finish. You get the same high-end look and presence, without paying the original price.

Is My Payment 100% Safe?

Yes, completely. Our store runs on Shopify Payments with full PCI DSS Level 1 compliance, the highest security standard in the industry. Your card details are never stored on our servers and every transaction is protected by 256-bit SSL encryption, the same technology used by major banks. We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Shop with total confidence.

Which Payment Methods Are Available, And Is Payment Secure?

You can pay by credit card, paypal, or other payment methods available at checkout.

All payments are processed using modern encryption technology and are completely secure.

How Do Returns And Warranty Work?

You have a 14-day return period.

The watch must be unworn and in its original packaging.

All models come with a 12-month warranty against manufacturing defects, and our support team is available to assist you with any service request.